Privacy Policy

Last Updated: 31/07/2020

At Nanoos Convenient Construction I am committed to protecting and respecting your privacy. This Privacy Policy explains when, why, and how I collect personal information about people who contact me or visit my website, how I use it, and how I keep it secure.

As a solo tradesman, I act as the "Data Controller" for any personal data you share with me.

1. The Information I Collect

I only collect basic information that is absolutely necessary to provide you with quotes and carry out trade services. This may include:

• Your name
• Your billing and job address
• Your phone number(s)
• Your email address
• Photos of the work area/property requiring attention

2. How I Collect Your Data

You provide most of this data directly to me when you:

• Fill out the contact or booking form on my website.
• Contact me directly via phone, SMS, WhatsApp, or email to request a quote.
• Interact with my business social media pages.

3. How I Use Your Information

I use your personal information strictly to run my business and serve you. This includes:

• Providing you with accurate quotes and estimates.
• Carrying out the requested repair, handyman, or construction work at your property.
• Invoicing you and processing payments.
• Contacting you regarding scheduling, arrivals, or updates on your job.

4. How I Share Your Information

I do not sell, rent, or lease your data to third parties. I will only share your information with:

• Subcontractors or trusted trade partners, but only if explicitly required to complete a specific part of your job (and with your prior consent).
• My business software providers (such as website hosts, booking systems, or basic accounting apps) to process invoices and bookings securely.
• Law enforcement or regulatory bodies if required by UK law.

5. Data Security and Storage

I take security seriously. Your information is stored securely on encrypted devices (such as a password-protected smartphone or laptop) and secure cloud-based systems. I will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with UK tax and legal requirements (typically 6 years for financial records).

6. Your Rights

Under UK GDPR, you have the right to:

• Request a copy of the personal data I hold about you.
• Ask me to correct any incorrect or incomplete information.
• Request that I delete your personal data (where legally permissible).
• Withdraw your consent for me to contact you at any time.